How do I prepare my artwork files?

All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF. Design should be sized to print. Orders cannot be started until we have usable artwork.

Can you do (insert crazy idea here)?

Maybe. Why don't you drop us an email and we'll see what we can do!

Do you have a minimum?

No, we do not! Prices are based on the quantity ordered.

Can I mix and match shirt & ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same. You must order at least 12 of each shirt color. If we need to change ink colors additional fees will apply.

What if my Company is Tax Exempt?

Not a problem! Fill out THIS Form and email it to jen@ramosmade.com

What is your turnaround time?

Typical turnaround time is 7-15 business days. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Ramos Apparel & Design's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you DON'T have to order in dozens, unless otherwise stated. Certain brands require ordering in half dozens.

What color threads of embroidery do you offer?

You can find our custom color thread options here.

Can I order custom Pantones?

Yes you can. We have a list of our custom color options here. An additional charge will apply for EXACT pantone matches.